FAQ

Frequently Asked Questions (FAQ)

Logo5249-3-e1753537117582% | AI Consultancy Tanzania | ITEXPERT-LAPTOPEXPERT

ITEXPERT–LAPTOPEXPERT | 20+ Years of Trusted IT Solutions in Tanzania

1. What services does ITEXPERT–LAPTOPEXPERT offer?

We offer a wide range of IT services, including:

  • Laptop & desktop repairs
  • Data recovery
  • Website design & development
  • Domain registration & hosting
  • Email hosting & upgrades
  • Computer accessories & software
  • VIP temporary office rentals
  • On-site and remote IT support

2. Where are you located and which areas do you serve?

We are based in Dar Es Salaam, Tanzania, and serve clients nationwide. We also offer remote support internationally.

3. How can I book a repair or consultation?

You can contact us directly via:
📞 +255 686 600 558
📧 info@itexpert-laptopexpert.com
You can also visit our office or use the WhatsApp button on our website for quick assistance.

4. Do you recover lost data from damaged or formatted drives?

Yes! We specialize in data recovery from hard drives, SSDs, USB drives, and memory cards, including physically damaged or formatted devices.

5. What is included in your website design services?

Our website packages include:

  • Custom design (WordPress or coded)
  • Mobile optimization
  • SEO setup (RankMath)
  • Domain & hosting setup
  • Email account integration
  • Website maintenance & support

6. How long does it take to build a website?

Most websites are completed within 7–14 business days, depending on complexity and client readiness with content.

7. Can I renew my domain or upgrade my hosting through you?

Yes, we provide domain registration, renewals, hosting, and professional email services with local payment options.

8. What are your payment options?

We accept:

  • Airtel Money – Name: Christian Kavugushi, Mobile: +255 686 600 558
  • Direct bank deposits (on request)
  • Cash or mobile money in person

9. What brands of laptops and accessories do you support?

We repair and supply parts for all major brands including:
HP, Dell, Lenovo, Acer, Asus, Toshiba, Apple (Mac), and more.

10. Do you offer on-site or remote IT support?

Yes, we offer on-site IT support for businesses in Dar Es Salaam and remote assistance via phone or TeamViewer/AnyDesk.

11. What happens if I don’t renew my domain or email hosting on time?

Domains that are not renewed by the expiry date enter a grace period. After this, they risk permanent deletion. We recommend renewing before the due date to avoid downtime or data loss.

12. Can I rent a professional office space from you?

Yes, we offer VIP temporary office rentals with full internet access, workstations, and air-conditioned rooms — perfect for remote work or business meetings.

13. How can I get technical support fast?

Use any of these methods for fastest support:

14. What makes ITEXPERT–LAPTOPEXPERT different from other IT service providers?

  • 20+ years of hands-on experience
  • 5,000+ happy clients served
  • Transparent pricing
  • Fast response times
  • Complete solutions under one roof

15. What are your business hours?

⏰ Monday – Saturday
🕘 8:00 AM – 6:00 PM
📵 Sundays by appointment only